Privacy Policy - Orderly

At Orderly ("Orderly", "we", "us", or "our"), your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify extension, which enables merchants to provide order editing functionality to their customers.

By using Orderly, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our extension.

1. Information We Collect

We collect different types of information to provide and improve our services:

Information you provide:

Personal information such as your name, email address, phone number, company name, and payment details when you sign up, contact support, or interact with us.
Any information you voluntarily submit through the order editing interface, forms, or other interactions with the extension.

Information we collect automatically:

Technical information such as your IP address, browser type, device type, operating system, referral URLs, and usage data when you access our website or services.
Cookies and similar tracking technologies to monitor your interaction and improve user experience.

Information from Shopify:

We receive order and customer information from Shopify when merchants install and use our extension, including order details, customer information, and store configuration necessary to provide the order editing functionality.

2. How We Use Your Information

We use the collected information for various purposes, including:

To provide order editing functionality to merchants and their customers through our Shopify extension.
To process and sync order updates between customers and Shopify stores.
To improve and personalize your experience with the extension.
To communicate with you, including sending updates, security alerts, and support responses.
To process transactions and manage billing for merchant subscriptions.
To detect and prevent fraud and abuse.
To comply with legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties in the following cases:

Service providers:

We work with vendors who assist with hosting, payment processing, analytics, customer support, and other essential functions.

Business transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transition.

Legal requirements:

We may disclose your information when required by law, or if necessary to protect our rights or the safety of our users.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

5. Your Choices and Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request corrections or updates to your personal information.
Request deletion of your personal data.
Object to or restrict certain processing activities.

To exercise any of these rights, please contact us at contact@techlevin.com .

6. Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze trends, administer our website, and gather demographic information. You can control cookie settings through your browser.

8. International Data Transfers

If you are accessing our services from outside the United States, your information may be transferred to, stored, and processed in countries that may have different data protection laws than your country.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. Your continued use of Orderly after any changes signifies your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

Orderly

Email: contact@techlevin.com